Shipping policy

Shipping Policy

Last updated: 10/06/2023

Thank you for choosing Rootsy. Please read this shipping policy carefully before making a purchase. This policy outlines important information regarding the shipping of our products.

Processing Time

Orders are typically processed and shipped within 1-2 business days (Monday-Friday) after the order is placed, unless otherwise stated. Orders placed on weekends or holidays will be processed on the following business day.

Shipping Rates 

At Rootsy, we prioritize the quality and freshness of our products. Since our waffles are frozen, we exclusively offer Express Shipping to ensure they arrive in perfect condition and as quickly as possible.

Thank you for understanding—we’re committed to delivering the best Rootsy experience!

Estimated Delivery Time

Delivery times may vary depending on your location. Generally, you can expect the following estimated delivery times:

- Express Shipping: 2-3 days

Please note that these are estimated delivery times, and we cannot guarantee delivery on a specific date. Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment.

Shipping Destinations

We currently offer shipping to addresses within United States. If you are located outside of these areas and would like to place an order, please contact our customer support for assistance.

Order Tracking

Upon shipment of your order, you will receive a tracking number via email to track your package's delivery progress. Please allow up to 2 hours for the tracking information to become available.

Shipping Issues

While we strive to provide a smooth and timely delivery experience, unforeseen circumstances such as weather conditions, customs delays, or other issues beyond our control may impact delivery times. If you encounter any issues with your shipment, please contact our customer support, and we will assist you in resolving the matter.

Lost or Damaged Shipments

In the rare event that your shipment is lost or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to initiate an investigation and determine the appropriate steps to resolve the issue.

If you have any questions or concerns regarding our shipping policy, please contact us:

- By email: Infor@eatrootsy.com
- By phone number: +1 (786) 826 7620